Refund policy

Return & Refund Policy

Thank you for shopping with YVEREST. Please review our return and refund policy before placing your order.

All Sales Are Final

Due to the intimate nature of our products, all sales are final once an order is placed.

We do not accept cancellations, returns, or exchanges for change of mind, incorrect size/color selection, incorrect shipping information, or any other personal reason.

Items cannot be returned once delivered unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Refunds or replacements are only available if your item arrives damaged, defective, or incorrect.

To request a refund or replacement, please contact us at hello@yverest.com within 7 days of delivery with:

- Your order number
- A clear photo or video of the issue
- A brief description of the problem

All claims are subject to review and approval. If your claim is approved, we may offer a replacement, store credit, or refund depending on the issue and product availability.

Items that have been used, opened, altered, or damaged after delivery are not eligible for a refund or replacement.

Preorders

Some products may be offered as preorders before inventory is available to ship. If an item is listed as a preorder, the estimated shipping timeline will be stated on the product page.

By placing a preorder, you acknowledge that the item is not available for immediate shipment and that the estimated shipping timeline has been provided before purchase.

All preorder sales are final and cannot be canceled once placed, unless we are unable to ship within the stated timeframe or the item arrives damaged, defective, or incorrect.

Preorder timelines are estimates and may vary due to production, customs, carrier, or logistics delays. If there is a significant delay beyond the stated timeframe, we will contact you with an update.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping information at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at hello@yverest.com. We cannot guarantee changes can be made after an order is placed.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost, stolen, or misplaced packages. Please contact the shipping carrier directly for delivery issues.

Order Cancellations

Due to the intimate nature of our products, all sales are final once an order is placed. We do not accept cancellations, returns, or exchanges unless the item arrives damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, please contact us at hello@yverest.com within 7 days of delivery with your order number, a clear photo or video of the issue, and a brief description of the problem.

Policy Updates

We reserve the right to update this policy at any time. The policy in effect at the time of purchase will apply to your order.