Refund policy

Return & Refund Policy

Thank you for shopping with YVEREST. Please review our return and refund policy before placing your order.

All Sales Are Final

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size/color selection, or any other personal reason.

Due to the nature of our products, items cannot be returned once delivered unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Refunds or replacements are only available if your item arrives damaged, defective, or incorrect.

To request a refund or replacement, please contact us at hello@yverest.com within 7 days of delivery with:

- Your order number

- A clear photo or video of the issue

- A brief description of the problem

All claims are subject to review and approval. If your claim is approved, we may offer a replacement, store credit, or refund depending on the issue and product availability.

Items that have been used, opened, altered, or damaged after delivery are not eligible for a refund or replacement.

Preorders

Some products may be offered as preorders before inventory is available to ship. If an item is listed as a preorder, the estimated shipping timeline will be stated on the product page.

Preorder timelines are estimates and may vary due to production, customs, carrier, or logistics delays.

Preorders may be canceled before the order has shipped. Once a preorder has shipped, it is considered final sale unless the item arrives damaged, defective, or incorrect.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping information at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at hello@yverest.com. We cannot guarantee changes can be made after an order is placed.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost, stolen, or misplaced packages. Please contact the shipping carrier directly for delivery issues.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.

Policy Updates

We reserve the right to update this policy at any time. The policy in effect at the time of purchase will apply to your order.